No contacts from days from remineUP, are they still in business?

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Nicola Mondinelli
Added over 3 years ago

on 29th april 2021 i've sent an email to REDMINEUP, no answers.
on 30th april 2021 've sent another email to support. no naswers.
on 4th april 2021 i've sent another email to sales. no answers.

Have you got any info about them?
I've a cloud tenant with RedmineUp and i'm a bit worried.

Trustteam NV over 3 years

I experience the same problem. Strange because I always had great customer support.
Maybe Dimitar had an accident? Or maybe he got sick?

Answers (3)

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Nicola Mondinelli
Added over 3 years ago

sure, but what about others? i hope that thay are all ok. I've got no phone number to call....

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Nicola Mondinelli
Added over 3 years ago

Does anyone have news?

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Dimitar Chervenakov
Added over 3 years ago

Hello dear Nicola,

I have just checked and there are no opened tickets in our system linked to your domain scao.it. May I ask you to resend it again? Could you please share the ticket ID as well of the mentioned opened ticket?

Dear Trustteam NV,

"Maybe Dimitar had an accident? Or maybe he got sick?"

I'm fine, thanks. :) However, same as Nicola, may I ask you to share the ticket ID? All tickets related to your domain trustteam.be are solved as well.

I look forward to hearing from you.

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