Canned "response" also from a New Ticket

0

Iain Scott
Added 5 months ago

I would like to be able to use the " canned response " when creating a new ticket and not just on a reply to an existing ticket.

e.g. a canned response to a new ticket could be "thanks for the phone call, please find our schedule of services attached...... etc..."

Currently, as a work-around you have to create the ticket (and have it not send an email, then reply to that ticket so that the "canned response" button is present. This is a bit cumbersome.

Wanting a "canned response" from initial ticket surely isn't a work flow unique just to me!