No answer from Support Team since 2 weeks / CRM pro PlugIn
Hi
Does everybody have the same problem as I have? I bought a Pro License for the CRM Plugin, and I have some concrete questions sent to support@redmineup.com. No answer since two weeks, nor from Support, nor Sales Team?
I'm very disappointed. Thank you for any help and ideas.
These are the questions:- 1.) How can I send emails with MY sender information. That means, every user is sending with its own sender information (michael@..., peter@..., ...).
- 2.) Is there an option to TAG a company?
- 3.) How can I inform a friend (has a redmine account too) in the notes (maybe @Peter)
- 4.) How do I attach Tickets to a Person or Company?
- 5.) The button for adding Tasks to contacts is missing (exactly what is mentioned on your homepage as 'bug'). How can I add it (see attachments)?
BR, Michael
Answers (4)
I recently got an answer, but only because I used the form on their webpage to send a mail.
It seems like they don't receive mails addressed to support@redmineup.com?!
Dear Michael (Trex AG),
I researched all our system and no messages were found from you. That's why I created a manual ticket and sent it to you with answers to your questions. Could you please check and confirm that you received it? The ID is 32894.
Dear Marco,
I have just replied to you via my personal email address because it seems you cannot receive all our answers from the system (support@redmineup.com). Please check and confirm if you have received it.
We look forward to hearing from both of you guys. :)
Hi, Marco. We would like to deeply apologize for the inconvenience. In general, both tickets are received from the widget form as well as the ones sent to support@redmineup.com (from email). It could be possible that sometimes the emails got lost on the way for some unknown reasons. Sorry again. We will do an internal investigation to see if there is some problem with our servers.
