POST /helpdesk/email_note.xml
Send email reply to an existed Helpdesk ticket
Parameters:
| Parameter | Type | Description |
|---|---|---|
| message[issue_id] | integer | ticket id |
| message[status_id] | integer | set ticket status to status_id after successful sent |
| message[content] | string | email message content |
Example:
POST /helpdesk/email_note.xml
<?xml version="1.0"?>
<message>
<issue_id>1</issue_id>
<status_id>2</status_id>
<content>New replay to ticket</content>
</message>